More KPIs the merrier?

I often ask persons how do they measure performance and you will be surprised to hear the responses. So if you are working in a telecom or other service type industry and trying to figure out what to measure, rest assured there are probably a thousand + things that you can track but I have compiled a list of ten for my readers. So if you are looking to set up your corporate dashboard you may what to examine a few of these or drop me a line if you have some favorites and why.

Average Revenue Per User (ARPU) - Total revenue divided by the number of subscribers.

Churn Rate - Percentage of customers that discontinue their subscription to a service in a given period.

EBITDA - Net income with interest, taxes, depreciation, and amortization added back

Average Wait Time (AWT) - Time customer waits before they are answered by Customer service representative

Call Drop Rate - Percentage of calls which, due to technical reasons, were disconnected before either part terminated the call.

Time to repair (TTR) - Average time required to repair service

Revenue Per Employee - Identitfies how efficiently a particular company is utilizing its employees.

Minutes of Usage - The total time, measured in minutes, that a customer uses their phone during a specified period

First-Call Resolution (FCR) - Resolving customer's need the first time they call, eliminating the need for the customer to call back.

Payback Period - The length of time required to recover the cost of an investment.

If your broadband package was only 1000Mb

Tonight I am working and a member of my family asks why is the internet so slow? Now we have a 10Mb package from a local provider and it works okay, although the last few days it was up and down. So I then asked the person how much bandwidth do they want and funny enough, I was promptly informed that they would take the maximum available. 

I was the project owner for the implementation of a 1000Mb aka "one gigabit" connection to a residential community just over a year ago in Trinidad. Whilst it was a first for T&T it was also the first such implementation in the english speaking Caribbean.

Implementation went well with a wonderful public launch etc. The reality is how many of us can afford it. Most of us can't but the speed would be nice given that you can download emails or songs in milliseconds plus get streaming 4k television content.

So what would you do with 1000Mb of bandwidth?

T&T Telecom Operators 2015

A colleague of mine who resides in the US was assisting his mother in relocating to T&T and wanted to know if T&T only had  two providers which I quickly corrected. This prompted me to develop the listing below for the benefit of readers. Enjoy!!

Landline
Columbus Communications Trinidad Limited (FLOW) 
Digicel (Trinidad and Tobago)Limited 
Massy Communications Limited 
Telecommunications Services of Trinidad and Tobago (TSTT) 

Broadband
Air Link Communications.
Columbus Communications Trinidad Limited (CCTL)
Digicel (Trinidad and Tobago) Limited. 
Green Dot Limited
Lisa Communications Limited
Massy Communications Limited
Open Telecom Limited
Telecommunications Services of Trinidad and Tobago (TSTT)

Mobile
Digicel (Trinidad and Tobago) Limited. 
Telecommunication Services of Trinidad and Tobago (bmobile); 

Subscription TV
Air Link Communications Limited
Columbus Communications Trinidad Limited (CCTL)
DirecTV Trinidad Limited
Diversified Technologies Limited
Green Dot Limited
Independent Cable Network of Trinidad and Tobago (ICNTT)
Massy Communications Limited
Network Technologies Limited
RVR International Limited
Santa Flora Cable Network Limited
Telecommunication Services of Trinidad and Tobago (TSTT) 
TRICO Industries Limited