So waiting at the mobile repair store another customer comes up and asks if the owner can repair his phone. The owner of the store asks the customer a few questions and directs the customer to a dealer as the device was still under warranty. In about 5 minutes the customer returns, this time furious and indicates that the representative at the mobile dealership stated that he would have to write down his 200 phone contacts, as they would be lost, as they could not transfer the data to the new phone. The customer decides that he will purchase the phone from the mobile repair shop and owner as promised copied the contacts in less than two minutes. (Note entire transaction would have taken about 10 minutes)
The mobile repair operator then went on to say that 25% of one operator’s
Rate your provider's customer service
IF we have a customer service problem? You asking answers?
ReplyDeleteA serious problem that stems from our national culture and works it itself into every aspect of our lives.
ReplyDeleteOver the years, customer-feedback has become increasingly important for any business. With the introduction to reviews & customer-feedback websites, it's something that can no longer be ignored. I personally think you dealt with an outlier customer who wasn't unhappy with your services, but rather the situation. One of the biggest things I've learned over a decade of customer support is listening to a customer and making sure that they feel their being heard.
ReplyDelete