Recently I met and old business colleague who was looking to purchase a private branch exchange (PBX) system to satisfy his communication needs at his three offices. His requirements were simple:
- A capital spend of no more than a million TT dollars
- A long list of Technical requirements
My question to him was why in this day and age was he seeking to spend a million dollars in
capex to own something that in the next three years will have to be upgraded. I then asked my friend had he approached any of the providers for a hosted solution and funny enough his concern was voice quality. I indicated to him that I had implemented a 250+ seat contact
centre Voice over Internet Protocol (VOIP) solution in 2007 which handles in excess of 10 million calls per year and to date there have been no complaints from the user or customers of the provider.
The benefits that he could derive from a hosted solution are:
· Reduced Up-front costs and installation
· Lower/No upgrade cost
· Simplified Moves, Adds & Changes
· Reduction in local call charges
· Smartphone integration for mobile employees
So my friend is now busy looking for a hosted solution. What are your plans for your telephony infrastructure?
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