I was at a popular mall with my daughter changing her phone and took the opportunity to listen to some of the complaints customers had with their providers. One mobile customer indicated she “couldn’t wait for Number Portability (NP) to be implemented” as she would move her entire company’s business from her current provider as the service she receives from the account executives attached to this mobile operator was nothing short of frustrating hence the reason she came to the dealer to fix her phone even though it was under warranty as she was not prepared to interact with her operator for much longer.
NP allows a mobile or fixed line user to switch from one telecoms provider to another while maintaining their current telephone number, thus eliminating the undesirable task of a customer having to notify all his or her contacts that their number has changed.The last communication from TATT to customers on NP was in July 2014 where the authority indicated that mobile to mobile NP will commence no later than the 26th February 2015 and fixed to fixed NP will follow by 1st May 2015. Ten months later and no word from TATT. Obviously some subscribers can’t wait as once implemented providers will offer a broad range of inducements for customers to switch, as was the case in Jamaica when they launched NP in June 2015.
Will you switch once NP is implemented ?
NP is also important from a business continuity perspective. If a business disruption results in a switch from primary to secondary telecom providers, NP can allow customers to continue using the published contact numbers.
ReplyDeleteI like the idea behind NP. I know that when you have a service provider sometimes your service is way below stellar and you want to switch providers to something better. The worst part about that to me is having to get a new phone number. I'm surprised that only 50% of people will switch when NP starts up.
ReplyDeleteJoey @ Amerika Link
Stands up to daily wear. Bin Dumpers
ReplyDelete